Refunds and Returns Policy

Effective Date: 24th August 2024

At Safe Screen Glasses, we are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your satisfaction.

1. Returns and Refunds Process

1.1. Eligibility for Returns

You may return a product for a refund if it meets the following conditions:

  • Product Condition: The product must be in its original, unused, and resalable condition, including all packaging, tags, and accessories.
  • Timeframe: You must initiate the return within 30 days of receiving your order.

1.2. Non-Returnable Items

The following items cannot be returned:

  • Customized Products: Any product that has been customized or made to order.
  • Opened or Used Products: Products that have been opened, used, or damaged by the customer.

2. How to Initiate a Return

2.1. Contact Us

To start the return process, please contact our customer support team at:

Include the following information in your return request:

  • Order Number
  • Product Name
  • Reason for Return

2.2. Return Authorization

Once we receive your return request, we will review it and send you a Return Authorization (RA) number and instructions for returning the product.

2.3. Packaging and Shipping

Pack the product securely in its original packaging, if possible. Include the RA number and a copy of your original receipt inside the package.

2.4. Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns. Safe Screen Glasses is not responsible for lost or damaged returns.

3. Refunds

3.1. Processing Time

Once we receive your returned product, we will inspect it and process your refund within 7 business days. You will receive a confirmation email once your refund has been processed.

3.2. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7 business days for the refund to appear on your account, depending on your bank or payment provider.

4. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement product.

5. Fees and Costs

  • Return Shipping: You are responsible for any return shipping costs.
  • Restocking Fees: We do not charge restocking fees.

6. Contact Information

If you have any questions or need assistance with the return process, please contact our customer support team:

7. Policy Changes

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

This policy aims to make the returns and refunds process clear and fair for both our customers and our business. If you require further clarification or have specific concerns, please do not hesitate to contact us.